Question 1

HOW DO I MAKE A RESERVATION?

Accepted Answer

You can get an online quote on our website and complete your reservation in just a few simple steps.

You can easily make a reservation 24/7 via our website or by calling the Biwatt Call Center at 444 73 68 between 08:00 and 22:00.

You can request information about available vehicles in the Biwatt fleet and get a quote by emailing bilgi@biwatt.com.tr.

You can also submit your reservation request by emailing bilgi@biwatt.com.tr. Since our Call Center operates between 08:00 and 22:00, emails are answered during these working hours.

Question 2

HOW OLD DO I NEED TO BE TO RENT A CAR?

Accepted Answer

To rent a car, you must be at least 21 years old and have held a valid category B driver's license for at least 1 year.  Drivers who are at least 21 years old and have a category B driver's license for at least 1 year can rent a car by purchasing the young driver package.

Question 3

CAN I CHANGE THE RENTAL PERIOD AFTER PICKING UP THE VEHICLE?

Accepted Answer

You can extend the duration of your daily rentals, or if your plans change, you can return the rented vehicle earlier. The daily rental period is 24 hours, so if you use the vehicle for less than 24 hours and return it on the same day, you will be charged for a 1-day rental. Prepaid reservations can be canceled free of charge up to 24 hours before the reservation time. If there is less than 24 hours until the vehicle pick-up time and you wish to cancel, only a 1-day fee from the total rental period will be charged. If the total reservation period is 1 day and there is less than 24 hours left until the pick-up time, refunds cannot be made. When you want to convert monthly reservations into daily rentals, the rental amount is calculated according to the daily price chart. In this case, the monthly rate becomes invalid.

Question 4

WHEN WILL I RECEIVE MY INVOICE?

Accepted Answer

Your invoice will be sent to the email address you provided during customer registration within 3 business days after the rental service is completed.

Question 5

HOW DO I PAY FOR A TRAFFIC FINE?

Accepted Answer

If the traffic fine is issued to your Passport Number, the payment must be made by the driver. For traffic fines issued to the license plate, once the fine is notified to us, it is paid at the discounted rate and charged to our customers' credit cards. A service fee for the traffic fine is also charged simultaneously.

Question 6

DRIVER'S LICENSE AND AGE RESTRICTIONS

Accepted Answer

To rent a car, you must be at least 21 years old and have held a valid category B driver's license for at least 1 year.  Drivers who are at least 21 years old and have a category B driver's license for at least 1 year can rent a car by purchasing the young driver package.

Question 7

WHAT ARE THE CANCELLATION AND REFUND CONDITIONS FOR PREPAID RESERVATIONS?

Accepted Answer

For prepaid reservations, if the reservation is canceled up to 24 hours before the vehicle pick-up time, the full rental amount is refunded by Biwatt.  If the total reservation period is 1 day and there is less than 24 hours left until the pick-up time, refunds cannot be made.

Question 8

CAN I ADD AN ADDITIONAL DRIVER TO MY RENTAL VEHICLE LATER?

Accepted Answer

The additional driver service cannot be added after the car rental process is completed.

Question 9

CAN I RENT A CAR USING SOMEONE ELSE'S CREDIT CARD?

Accepted Answer

Car rental transactions cannot be made using a credit card belonging to anyone other than the main driver or the additional driver. The credit card holder must physically be present at the office and must be included in the rental agreement as either the main driver or an additional driver. The driver of the vehicle must sign the necessary documents in person at the office and complete the rental process using their own credit card or the credit card of the accompanying additional driver. The rental agreement is issued in the name of the credit card holder.

Question 10

WHAT HAPPENS IF THE PERSON MAKING THE PAYMENT / RENTING THE VEHICLE DOES NOT HAVE A DRIVER'S LICENSE?

Accepted Answer

A person without a driver's license cannot rent a car. The person renting the vehicle must have a driver's license and must make the payment using their own credit card. If they do not have a driver's license, they cannot rent a car, nor can they rent a vehicle by adding an additional driver.

Question 11

CAN I RENT MORE THAN ONE VEHICLE?

Accepted Answer

You can only make one reservation for the same dates. However, if your rental dates are different, multiple reservations can be made.

Question 12

WHEN WILL THE REFUND FOR MY PREPAID RESERVATION / DEPOSIT BE REFLECTED ON MY CREDIT CARD?

Accepted Answer

Immediately after you cancel your prepaid reservation through our website, your refund is processed automatically, provided you are entitled to one according to the refund conditions. Depending on the banks' refund procedures, refunds generally appear in your account within 3-5 business days. For transactions made with a credit card from an international bank, it may take 10-15 business days for the refund to be reflected in your account.

Question 13

ARE YOUR VEHICLES EQUIPPED WITH HGS? HOW IS THE FEE PAID?

Accepted Answer

All our vehicles are equipped with HGS (Fast Transit System). When your rental ends, your HGS usage information is transmitted to us by the Highways administration, and the HGS toll amount is charged to the credit card you used for the rental. During the collection process, there may be instances of delayed charges due to the reliance on the Highways administration's systems. If you pass through an OGS (Automatic Transit System) toll booth with our HGS-equipped vehicles, it results in an illegal pass, and the penalty amount issued by the Highways will be charged to the user's credit card.

Question 14

CAN I RENT A CAR WITH A CREDIT CARD THAT DOES NOT HAVE A NAME ON IT?

Accepted Answer

If the first and last name, along with the credit card number, are not displayed on the credit card, it is  absolutely not possible to rent a car  with that card.

Question 15

WILL MY DEPOSIT BE REFUNDED?

Accepted Answer

The amount collected as a deposit is refunded to the same card at the end of the rental, after deducting any charges not included in the reservation, such as additional services, missing fuel, damage, etc. Depending on the banks' refund procedures, deposit refunds appear on your credit card within 3-5 business days after the refund process is initiated. For rentals made with a credit card from an international bank, it may take 10-15 business days for the refund to be reflected in your account. For vehicles returned with missing fuel or an empty tank, the fuel difference is charged along with a service fee.

Question 16

WHAT DOCUMENTS ARE REQUIRED FOR A CORPORATE APPLICATION?

Accepted Answer

For legal entities, the following documents are required: Tax Registration Certificate, Trade Registry Gazette, Signature Circular, and Certificate of Activity (Chamber Registry Extract or Registry Certificate is also acceptable). For sole proprietorships, a Signature Declaration and a Tax Registration Certificate are required.

Question 17

IS THERE A MILEAGE LIMIT ON YOUR VEHICLES?

Accepted Answer

There is a limit of 500 kilometers per day for daily car rentals and a limit of 3,000 kilometers for monthly car rentals. For detailed information, you can contact us via the Biwatt Call Center.

Question 18

TRAFFIC FINES

Accepted Answer

The user is responsible for all liabilities and material traffic fines arising from non-compliance with applicable traffic laws. Traffic fines and illegal bridge or highway crossing tolls incurred during the rental period but received by us after the rental ends will be charged to the person and/or company specified in the car rental agreement. Any time lost due to the vehicle being impounded or detained by official or local authorities for any reason is considered part of the contract period, and the rental fee will continue to accrue. For traffic fines issued to the license plate, once the fine is notified to us, it is paid at the discounted rate and charged to our customers' credit cards; a service fee for the traffic fine is also collected simultaneously.

Question 19

WHY SHOULD I ADD AN ADDITIONAL DRIVER? CAN SOMEONE ELSE DRIVE THE VEHICLE?

Accepted Answer

For the vehicle to be driven by anyone other than the renter, the additional driver's Driver's License details must be added to the Rental Agreement for an extra fee, and the additional driver must visit our office to sign the relevant agreement. If an accident occurs while the vehicle is driven by a user or users not listed in the rental agreement, all insurance coverages will be deemed invalid, and both the renter and the person(s) driving the vehicle will be held jointly and severally liable. For pricing and detailed information, you can call the Biwatt Call Center. (Additional driver rental conditions are the same as the conditions under Driver's License and Age Restrictions.  Click here  for detailed information.)

Question 20

WHAT SHOULD I DO IF MY VEHICLE BREAKS DOWN?

Accepted Answer

In case of any emergency such as a breakdown, accident, or similar situations, you can reach us and request roadside assistance by calling our line at 444 73 68 and pressing 0, available every day of the week between 08:00 and 22:00.

Question 21

CAN SOMEONE ELSE DRIVE THE VEHICLE I RENTED?

Accepted Answer

For the vehicle to be driven by anyone other than the renter, the driver's license details of the additional driver(s) must be indicated on the rental agreement. Therefore, the additional driver(s) must be physically present at the office when the contract is being issued. If the contrary is determined and/or in the event of an accident, all insurance coverages will be deemed invalid, and both the renter and the person driving the vehicle will be held jointly and severally liable.

Question 22

IS THERE A MILEAGE LIMIT ON THE VEHICLES?

Accepted Answer

In daily car rental services, the mileage allowance is 500 km per day, and for rentals of 6 days or more, it is limited to 4,000 km per contract. In monthly car rental services, the mileage allowance is limited to 4,000 km. The excess mileage fee varies by vehicle group, and you can get detailed information from our offices.  Click here  for the table.

Question 23

WHAT HAPPENS IF I RETURN THE VEHICLE WITH MISSING FUEL?

Accepted Answer

When the vehicle is returned with missing fuel or an empty tank, a service fee is charged to your credit card in addition to the cost of the fuel.

Question 24

IN WHICH SITUATIONS DO YOU CHARGE A DETAILED CLEANING FEE?

Accepted Answer

A detailed cleaning is applied to the vehicle in the following situations: when liquids (such as coffee, milk, cola, or cooking oil) are spilled inside the vehicle or in the trunk; when traveling with our furry friends; for organic food stains (milk, baby food, etc.); stains caused by elements like salt water or mud; diesel and oil stains, including on the floor and ceiling; stubborn substances stuck to the seats (paint, glitter, etc.); makeup marks; heavy dust stains (from construction, etc.); substances and food products with strong, lingering odors (such as pastrami or soujouk); food waste that cannot be cleaned with a normal wash; and any similar dirt or stains that cannot be removed with standard cleaning. In these cases, which cannot be resolved by standard interior and exterior car washing, a detailed cleaning fee is charged to the user's credit card.

Frequently Asked Questions